SoftBlair · Refunds
Refund policy
If Blair Aloud doesn't work on your computer, write to us within 14 days of buying. We'll try to get it working with you, and refunds are handled case by case.
How to ask
- Within 14 days of buying, write to hello@radiohead.media from the email address you bought with, or include your receipt.
- Tell us which browser and computer you use, and what doesn't work. Often it's a setting we can fix together, and SoftBlair's set-up help walks through every step.
- We answer within 3 working days. If we can't get Blair Aloud working on your computer, we'll arrange your refund.
Who handles the payment
- Creem (creem.io) is our merchant of record and payment processor. Creem sells the licence to you on our behalf, takes the payment, works out any sales tax or VAT, and sends your receipt.
- Charges appear on your bank or card statement from Creem, starting with CREEM.IO*, not from SoftBlair.
- Refunds go back to the card or account you paid with, through Creem. Your bank may take a few days to show it.
After a refund
- The licence key from that purchase may be switched off, so it can't unlock Blair Aloud on more computers.
- Please remove Blair Aloud from your browser once you've had your refund.
- Nothing here limits any right to a refund that the consumer law of your country gives you.
See also our terms of sale and use and privacy pages.
Last updated 30 October 2026.